Credit Union FAQs

For members enrolled in online or mobile banking, to view your full account number:

• Login to your online or mobile banking account
• Select which account you wish to view the full account number
• Click Details

• On the Account Details screen click Show Full Account Number

For members without online or mobile banking, please visit a branch to speak to a representative.

If you have personal checks, the account number can be found on the bottom of your check.

The Lōkahi FCU routing number is 321379106.

The routing number can also be found on the bottom of your online or mobile banking account, on the bottom of our website home page, or on the lower left side of your personal checks.

For members on Oʻahu, visit any branch to speak to a representative.

For members who are off island, contact us at 808.423.1391 or toll-free at 800.432.4328.

If you forgot your password or want to reset your password:

• Navigate to the Online Banking or Mobile Banking login screen
• Enter your User ID
• Click on Forgot Password
• Follow prompts to complete password change

There are a number of ways you can order checks:

For online banking users:

• Login to your account
• Select your Checking Account, then click on Order Checks
  

If you do not have online banking:

• Visit any branch to speak to a representative
• Call us at 808.423.1391 or toll-free at 800.432.4328

*Prices vary depending on check style.

To obtain a Cashiers Check, visit any branch to speak to a representative.

For members, one (1) Cashier’s Check free per day.  For additional Cashier's Checks, please refer to our Fee Schedule.

To ensure a notary is available, we recommend scheduling an appointment by calling 808.423.1391 or toll-free at 
800.432.4328.

For Lōkahi FCU members, first two (2) documents are free per day.

For additional documents and for non-members, please refer to our Fee Schedule.

Keeping your address up to date is essential to ensure you receive Lōkahi FCU communications, notifications, and financial statements promptly.

You can conveniently update your contact information, such as address, phone number, and email, through Lōkahi FCU Online Banking or the Mobile App.

For Online Banking users: 

• Login to your account
• Click your name in the upper right corner and select Profile

• Click Contact Information

For Mobile App users: 

• Login to your account
• Click on Menu in the upper right corner

• Select Profile

• Click Contact information

If you do not have online banking or the mobile app:

• Submit a signed written request
• Visit any branch to speak with a representative before your move
  

When relocating to a new address, please be aware that postal forwarding services do not apply to mail from financial institutions. If Lōkahi FCU does not have your current address, your mail will be returned to us.

If you do not have a permanent address upon relocating, please contact us:

• Call us at 808.423.1391 or toll-free at 800.432.4328
• Send us a secure message via your Lōkahi FCU online or mobile banking account

Additionally, alert us of your temporary location to prevent your debit or credit cards from being flagged by our fraud monitoring system until you have a permanent address on file. This can be done via online or mobile banking.

• Login to your account and click Manage Cards
  

• Select your card and click Manage Travel Plans.

For trips 20 days or less: 

• Login to your Lōkahi FCU online or mobile banking account and click Manage Cards

• Select your card and click Manage Travel Plans

For trips lasting over 20 days: Send us a secure message through your Lōkahi FCU online or mobile banking account to let us know your travel dates and destinations.

If you do not have online banking, visit any branch to speak to a representative or give us a call at 808.423.1391 or toll-free at 1.800.432.4328. 

To enroll in eStatements:

• Login to your online or mobile banking account
• Under the Accounts dropdown menu, select Statements.

Login to your online or mobile banking account and send us a secure message requesting to revert back to paper statements.

To setup or change the PIN for your Lōkahi FCU ATM/Debit Card you may call 1.888.365.8885.

If you are an online or mobile banking user:

• Login to your account and click Manage Cards.

• Select the card you wish to setup or change the PIN for and click Set PIN.

There are several ways for you to report your Lōkahi FCU Debit or Credit Card lost or stolen.

If you are enrolled in online or mobile banking:

• Login to your account and select Manage Cards

• Select the card youʻd like to report lost or stolen
• Click Report Lost or Stolen

If you are not enrolled in online or mobile banking, contact us at 808.423.1391 or toll-free at 800.432.4328.

• Press two (2) for Debit Card
• Press three (3) for Credit Card

Please contact us at 808.423.1391 or toll-free at 800.432.4328.

• Press two (2) for Debit Cards
• Press three (3) for Credit Cards
• You may also stay on the line to be connected to a representative

To transfer funds to another Lōkahi FCU memberʻs account:

• Log in to your Online or Mobile Banking account.
• On the Transfers dropdown menu select Make a Transfer

• Select the account your are transferring from
• On the To dropdown menu, select +Add Account

• Enter the required information for the member you are transferring funds to, then click Add Account

Unfortunately, we currently do not offer this service. We suggest you contact the other financial institution to see if they can process an ACH withdrawal/deposit from/to your Lōkahi FCU account.

Lōkahi Federal Credit Union belongs to the CO-OP Shared Branching Service network of more than 5,000 credit union locations nationwide, throughout Hawaiʻi, and in several countries around the globe including Japan, Guam, Canada, Puerto Rico, the United Kingdom, Netherlands, Germany, Spain, and Italy.

In addition, Lōkahi FCU also belongs to Hawaiʻi Network Shared Branching for Credit Unions with convenient account access at over 70 participating Hawaiʻi credit unions located throughout Hawaiʻi.

To locate a CO-OP Shared Branch location:

• Find a CO-OP Shared Branch Location online.

To locate a HAWAIʻI Shared Branch Location:

• Find a HAWAII Shared Branch Location online

Present the following when you visit a Shared Branch location:

• Photo ID (State Driver’s License, State or Military ID, Passport, or Consular Card)
• Our credit union name
• Your Member Number
• Your Account Number

IDCheck Required for Out-of-State Shared Branch Transactions

Members who use Shared Branch services in another state must pre-load their state-issued ID into the IDCheck application before visiting a participating location. For example, Lōkahi FCU members with a Hawaiʻi-issued ID visiting a credit union in California will need to use IDCheck.

To use IDCheck, visit https://verify.coop.org or scan the QR code located in the branch and follow these steps:

1. Enter your credit union's name or select it from the drop-down list.
2. Enter your Member Number (not your account number) and the last four digits of your Social Security Number.
3. Upload a photo of the front of your government-issued ID.
4. Upload a photo of the back of your government-issued ID.
5. Take a selfie for identification verification.
6. Receive a unique verification code (valid for 20 minutes).
7. Present this verification code to the Teller to proceed with your transaction.

*Some restrictions may apply, based on a location’s cash availability. Availability of funds deposited to your account will depend on your credit union’s policy. Funds may not be immediately available.